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You may also see the message if the music was originally stored on an external or network drive that is not currently connected to the computer, or if the original music files were deleted.To see just where i Tunes is looking for a missing file, select the track and press the Control and I keys (on a Windows PC) or the Command and I keys (on a Mac).You can use this information to point i Tunes back to the file when it asks if you want to locate it.If the files were accidentally moved to the Recycle Bin or Trash and you have not emptied it, find the items within, right-click (or Control-click) on the file or folder you want to rescue, and choose the Restore option (Windows) or Put Back (Mac).

Please help on how we can retrieve the music purchased. Tech When some users update i Tunes, Apple realizes that sometimes a complete library doesn’t show up.I upgraded to Windows 10 and I have no trouble running i Tunes, however my entire i Tunes Library has disappeared. I only see what CDs I have copied since the upgrade but not any of the music I had before. If the file’s location path points to an unconnected external or network drive, connect it to the computer so i Tunes can see the tracks again.If all the songs in your i Tunes library show the exclamation error, the program has probably lost the location of your i Tunes Music/Media folder; this can happen if you copy the i Tunes folder to an external drive to free up space on your main computer.

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Before following any of the steps in this article, make sure that your i Cloud Music Library is set up correctly and that you have the latest versions of i OS, mac OS, and i Tunes.

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